Tracking order

Thank you for shopping at TorbenWeald. We understand how important it is to know where your order is, and we are committed to providing you with a smooth and transparent tracking experience. Below you will find a step-by-step guide to tracking your T-Shirts & Tops, Shorts, or Skirts order from the moment it leaves our warehouse to the moment it arrives at your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been processed and shipped, we will send you a confirmation email from [email protected]. This email will contain a unique tracking number (usually a combination of letters and numbers, e.g., "1Z999AA10123456784" or "RB123456789CN"). Please check your inbox (and spam/junk folder) for this email. If you cannot find it, contact us at the same email address with your order number, and we will resend the tracking details.

Step 2: Choose a Tracking Method

You can track your package using one of the following methods. We recommend using a third-party tracking service for real-time updates across multiple carriers.

Option A: Use a Third-Party Tracking Service (Recommended)

For the most comprehensive tracking experience, we suggest using 17Track. It supports over 700 carriers worldwide and provides detailed shipment status in multiple languages.

  • Website: https://www.17track.net/en
  • How to use:
    1. Go to the 17Track website.
    2. Paste your tracking number into the search bar on the homepage.
    3. Click the "Track" button (or press Enter).
    4. You will see the latest status, location, and estimated delivery date of your package.

Other reliable alternatives include PackageRadar and AfterShip, which offer similar functionality.

Option B: Track via the Carrier's Official Website

If you know which carrier is handling your delivery (e.g., USPS, UPS, FedEx, DHL, or local postal service), you can enter your tracking number directly on their official website. The carrier name is usually mentioned in your shipping confirmation email.

Step 3: Understand Your Tracking Status

Here are common tracking statuses you may encounter and what they mean:

  • Order Processed / Label Created: Your package is being prepared for shipment.
  • Picked Up / In Transit: The carrier has collected your package and it is moving through the network.
  • Out for Delivery: Your package is with the local delivery driver and should arrive today.
  • Delivered: The package has been delivered to the address provided.
  • Exception / Delay: There may be a customs hold, weather delay, or address issue. Contact us at [email protected] for assistance.

Need Help?

If your tracking number is not working, or if you have not received a shipping confirmation within 5 business days of placing your order, please email us at [email protected]. Provide your order number and we will investigate promptly. Please note that we do not have a user center for self-service tracking; all tracking inquiries are handled via email.

TorbenWeald is not responsible for delays caused by the carrier or customs. For the most accurate updates, please refer to the tracking service directly.