Refund policy

At TorbenWeald, we are committed to ensuring your satisfaction with every purchase of T-Shirts & Tops, Shorts, and Skirts. Please review our refund policy below for a clear understanding of your rights and our procedures.

Eligibility for Refunds

You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.

Non-Refundable Items

The following items are not eligible for refunds:

  • Items marked as final sale or clearance
  • Intimate apparel or swimwear (for hygiene reasons)
  • Gift cards
  • Items returned without prior authorization

How to Initiate a Refund

To start a refund request, please contact us at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed within 5-10 business days and credited to your original payment method. Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order. This ensures faster processing and availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs, after verifying the issue.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check your bank account or payment provider first. If the issue persists, contact us at [email protected] for assistance.

Contact Us

For any questions about this policy, please email [email protected]. We aim to respond within 24 hours on business days.