Faq
Frequently Asked Questions
Ordering & Payment
How can I place an order?
Simply browse our collections of T-Shirts & Tops, Shorts, and Skirts, select your preferred size and color, then add items to your cart. Proceed to checkout where you can enter your shipping details and complete payment.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please email us at [email protected] within 1 hour of placing your order. We will do our best to accommodate your request.
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping worldwide. Standard delivery typically takes 5–10 business days, while express delivery takes 2–4 business days. Shipping costs are calculated at checkout based on your location and order weight.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our carrier’s website.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. To initiate a return, please email [email protected] with your order number and reason for return. Return shipping costs are the customer’s responsibility unless the item is defective.
How do I exchange an item?
For exchanges, please follow the same return process and indicate the desired size or color. We will process the exchange once we receive your returned item. Availability of the requested item is not guaranteed.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your return. The refund will be issued to your original payment method.
Product & Sizing
How do I find the right size?
Each product page includes a detailed size chart with measurements for chest, waist, hips, and length. We recommend measuring yourself and comparing with the chart before ordering. If you need further assistance, email us at [email protected].
Are your products true to size?
Our T-Shirts & Tops, Shorts, and Skirts are designed with standard sizing. However, fit may vary by style. Customer reviews often provide helpful insights on sizing for specific items.
What materials are used?
We use high-quality materials such as 100% cotton, cotton blends, and sustainable fabrics. Material composition is listed on each product page for your reference.
Customer Support
How can I contact you?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days.
Do you offer gift wrapping?
Yes, we offer eco-friendly gift wrapping for an additional fee. You can select this option during checkout.
What if my item arrives damaged?
We are sorry to hear that. Please email [email protected] with your order number and photos of the damage within 48 hours of delivery. We will arrange a replacement or refund promptly.